Last Updated: November 2025

This Service & Delivery Policy outlines how Miami Party Supply 360, operated by Mónica María Prieto Betancur LLC, manages delivery, setup, service operations, and responsibilities during events.

By booking any service, the client agrees to the terms below.

1. Service Areas

We currently provide delivery and on-site service in:

Miami-Dade County

• Delivery included at no additional cost

Broward County

• Delivery fee: $50–$60, depending on distance

Other cities in South Florida

• Custom delivery quote required

2. What Delivery Includes

Every service booked with Miami Party Supply 360 includes:

• Transportation of all equipment

• Full setup at the event location

• 1–2 on-site assistants (depending on the service)

• Operation of machines, photobooths, or effects

• Breakdown and pickup after the service ends

Clients must provide accurate address details and ensure safe and accessible entry.

3. Arrival & Setup Time

Our team will arrive:

• 45 to 60 minutes before the event start time

Early setup requests may incur an additional charge if staffing or logistics require adjustment.

4. Client Requirements for Service

To guarantee proper operation, the client must:

Provide appropriate space:

• Sufficient room for booths, stations, and equipment

• Safe positioning away from water, unstable surfaces, or high-traffic risk areas

Provide adequate electricity:

• Standard 110V outlet within an appropriate distance

• No shared circuits with heavy equipment that could cause power drops

Ensure access for setup:

• Parking close to the venue or designated loading zone

• Instructions for venues requiring special entry procedures

Obtain venue permits if needed:

This includes:

• Park permits

• Venue authorizations for sparks, fog, lights, or loud music

Miami Party Supply 360 is not responsible for delays or cancellations caused by missing permits.

5. Weather Conditions

For outdoor events:

• Services cannot be performed in rain unless a covered or protected area is provided

• LED robots, photobooths, and food stations cannot be set up on wet or unsafe surfaces

• If weather prevents service, the event must be rescheduled (no refunds)

• One free reschedule is allowed

Client agrees to provide a safe environment for staff and equipment.

6. Service Duration

Most services include 2 hours unless otherwise stated.

Extensions are available at an extra cost:

• 360 Photobooth: $100/hour

• iPad Photobooth: $120/hour

• Food Stations: $70–$90/hour depending on station

• Special effects or entertainment: quoted individually

7. Equipment Care & Safety

During the service:

• Only Miami Party Supply 360 staff may operate the machines or equipment

• If equipment is damaged due to guest misuse, negligence, or unsupervised children, the client is responsible for repair or replacement fees

• No food or drinks may be placed on photobooth tables or machines

• Guests must follow staff instructions at all times for safety

8. Service Interruptions

Miami Party Supply 360 is not responsible for service interruptions caused by:

• Power outages

• Poor lighting conditions

• Restricted access or setup delays

• Venue-related issues

• Hazardous conditions (rain, mud, sand, wet floors, unstable terrain)

No refunds or credits will be issued for interruptions caused by the venue or client.

9. Completion of Service

After the contracted service time ends:

• Staff will begin packing up immediately

• Additional time requested on-site must be paid before continuing

• Equipment cannot remain unattended or left overnight

10. Agreement

By booking with Miami Party Supply 360, the client acknowledges and accepts all terms in this Service & Delivery Policy.

For questions, contact us:

📞 786-554-0003
📧 miamipartysupply360@gmail.com